Apple has registered a Twitter presence though that won’t serve to project the company’s official status among the Twitteraties. Instead, the @AppleSupport account is meant to provide support to its users.
For those Apple customers who’re far from being a place to lodge their complaints, the Twitter handle actually provides them a scope to discuss their issues with Apple officials directly.
That’s not all for there will also be tips and tricks along with other information that too will be shared with users, revealed a tweet by Apple.
The timing is 5 am to 8 am every day for users to field their queries. Those that get resolved then and there need not bother further though others with more serious issues are requested to get in touch with Apple specialists. The average response time to queries posted online varied from 2-3 hours.
The response that the @AppleSupport handle received is already phenomenal, having garnered with more than a hundred thousand followers already in just about 24 hours.
Apart from a place to report /or discuss iDevices problems with Apple staff, the Cupertino company is also using the account to reveal exciting bits to its followers. For instance, there is a tutorial on how best to exploit the hidden tricks that come with the Notes app.
“A favorite of ours: how to turn lists into checklists. #AppleSupport,” a tweet revealed which also included images for users to have a better understanding.
An ecstatic Twitter CEO Jack Dorsey has been all too happy to have Apple onboard the micro-blogging site and tweeted a message to welcome @AppleSupport.
Apple’s move to have a Twitter handle, even if that is to extend support to its customers is being considered significant in that the iPhone maker has so far been not too enthusiastic to have a presence in social media circles.
Right now, Apple does not have any official Facebook account as well which is quite contrary to the usual practice among companies to keep harping about their products and services on social media sites.
However, the 140-character limitation might force customers to discuss only minor issues, and it remains to be seen how the service shapes up into in the coming days.
